National Retirement Fund introduces unified digital service desks

The National Retirement Fund has launched a unified digital service initiative, known as "Takaoudi ALL IN ONE," across its local branches to improve access to digital services for retirees and their beneficiaries. Following guidelines from the Ministry of Labor, Employment and Social Security, this project provides on-site support to help users navigate the "Takaoudi" application. Staff are available at these specialized desks to assist with account creation, application downloads, and service activation. Equipped with simplified guides and QR codes, these desks aim to help retirees manage their benefits remotely. By digitizing these interactions, the fund seeks to reduce in-person visits, alleviate pressure on reception counters, and enhance the overall efficiency of public service delivery.